Frequently Asked Questions

Everything you need to know about Hero Cosmetics and your skin journey.

When will my order ship?

Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team within 30 days of receipt for a full refund or exchange.

Are your products safe for sensitive skin?

Yes, our products are formulated with skin-safe ingredients and are dermatologist-tested. We focus on non-irritating solutions that work with your skin's natural healing process.

Do you ship internationally?

Currently, we ship to the United States and select international locations. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are Hero Cosmetics products cruelty-free?

Absolutely. We are proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.

How do I use the Mighty Patch?

For best results, cleanse your skin and apply the patch directly to the blemish. Leave it on for 6-8 hours (or overnight) to absorb gunk. Remove once the patch turns white.